TERMS AND CONDITIONS – GLISTEN WITH MISSON

REGULAR CLEANING SERVICES
Glisten With Misson Cleaning Services provides domestic cleaning at £14/hour for services organised on weekly or fortnightly basis or a one off clean.
Glisten With Misson Cleaning Services reserves the right to suspend cleaning services if payments are missing, by using our services you are confirming that you can afford to make the payments as they fall due and you do not foresee a significant change in circumstance that may affect the ability to pay the amounts in full.  
Client understands that the price he/she has been given does not include anything apart from cleaning duties.
Glisten With Misson Cleaning Services will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm system.
Glisten With Misson Cleaning Services reserves the right to not continue with the job if on inspection, it is found that the material to be leaned is not suitable for cleaning or treatment. Glisten With Misson Cleaning Services  will not continue with the job if for example water or power is not available or if there is interference in the work from the client or any other person
END OF TENANCY CLEANING/SPRING AND ONE OFF CLEANING/AFTER BUILDERS CLEANING
Minimum of 4 hours per cleaning visit applies.
Glisten With Misson Cleaning Services provides end of tenancy, one-off and spring cleaning at a rate of £14/hour per person for cleaning services. After builders cleaning is charged £14/hour per person.
If any estimates of how long it will take our operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the client’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
The client understand that he/she has been quoted is not for a “package deal” and does not include anything apart from cleaning labour.
The end of tenancy cleaning, one off/spring cleaning and/after builder cleaning do not include cleaning of: 

• ceilings

•  curtains

• exterior windows

• balcony 

• patio

• gardens 

• or professional carpet and upholstery cleaning.

Client is advised that an end of tenancy cleaning may take double the length of the time required for a general cleaning. After builders cleaning, after party cleaning, or badly neglected homes may take up to three times longer than a well maintained home requiring the same service.
Glisten With Misson Cleaning Services reserves the right to not continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. Glisten With Misson Cleaning Services also will not continue with the job if for example water or power is not available or if there is interference for the work with the client or any other person.
Glisten With Misson Cleaning Services reserves the right to amend the initial quotation should the Client’s original requirements change.
If the client’s premises are above the third floor of a building with no lift a £10 fee will apply
PAYMENTS
Payment is requested on completion on the day of the cleaning session. Payment can be made in cash on completion of the service. Payment can be made by or bank transfer or cheque, If paying by cheque the client will be responsible for all bank and legal charges resulting from a dishonoured cheque. Glisten With Misson Cleaning Services will not share your account details with a third party. The client agrees and authorises Glisten With Misson Cleaning Services to charge any outstanding amount owed to Glisten With Misson Cleaning Services with regards to the cleaning services provided plus parking and congestion charges fees (if any) and up to the total amount of the booked services to the debit/credit card the client has provided.
Client understands that any “late payments” may be subject to any additional charges.
COMPLAINTS AND CLAIMS
Client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
Glisten With Misson Cleaning Services may take up to five working days to respond to a complaint.
Glisten With Misson Cleaning Services will not accept a complaint based on a inventory check report filed more than 24 hour after the cleaning session.
Complaints are accepted in writing (letter, e-mail). Complaints must be reported on completion or in the following 24 hour.
Client should appreciate that materials often will not have a consistent appearance after cleaning by reason of differences or wear and tear. Sunlight will sometimes cause fading in areas of materials and cleaning cannot rectify this. Stains are not always visible for dirt is removed and it may not be possible to remove those stains completely. Glisten With Misson Cleaning Services will use its best efforts the privde a good result but clients are asked to be aware of these limitations which are common to all cleaning operations.
Incase of damage Glisten With Misson Cleaning Services will try to repair the item (s) if it agreed that it is caused the damage. If the item(s) cannot be repaired Glisten With Misson Cleaning Services will rectify the problem through its insurance company by crediting the client with the items(s) if it is proven to be by our personnel.
Glisten With Misson Cleaning Services reserves the right not to be responsible for: delay for a cleaning visit due to:

•  traffic congestion

• postponed service due to broken equipment 

• job not complete due to lack of hot water or power and suitable cleaning material and/or equipment in full working order provided by the client.

INSURANCE
Glisten With Misson Cleaning Services has a public and employers liability insurance. The policy will cover any accidental damages cause by an operator working on behalf of Glisten With Misson Cleaning Services reported within 24 hours of service date. Insurance cover does not include anything that may break down or stop working at anytime such as: 

• dishwasher

• washing machine 

• oven

• cooker, 

• extractor fans, 

• fridges, 

• freezer etc

• instability of which the client is already aware for such as bathroom appliances or any fixtures. 

The client is obliged to warn the company or the cleaner about appliances that are poorly fixed or not in full working order.
CLIENT SATISFACTION
Client understands that he/she is not entitled to any refunds.
If the client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, Glisten With Misson Cleaning Services reserves the right to return and cleaner and re-clean any areas and items the clients satisfaction. Therefore the client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit.
Glisten With Misson Cleaning Services reserves the right to return and cleaner not more than once.
CANCELLATION
Client may cancel the scheduled cleaning job up to 24 hours prior the the agreed start time.
Client agrees to pay 50% of the quote as a cancellation fee if he/she cancels/changes the date/time less than 24 hours prior to the scheduled appointment.
Client agrees to pay 50% of the quote as a cancelling fee in the event of a lock-out cuased by our cleaners being turned away; no one home to let them in; no water or power available at clients premises or problem with clients key. If keys are provided they must be able to open the lock without any special efforts or skills.
Glisten With Misson Cleaning Services reserves the right to make any changed to any part of these terms and conditions without giving any prior notice.